download Zendesk ist Android

Zendesk

Por Zendesk

Ad
( 10 )
Version: 2.8.0.62
Größe: 5.17MB

Beschreibung

Große Kunden-support ist gebunden an die vom Kunden nicht einen Schreibtisch. Support für Android ist gebaut für Teamleiter und Agenten in Bewegung.Funktionen-Unterstützung, für Android umfassen: • Zugriff auf Ihre ticket-Ansichten • Sortieren und gruppieren von ticket-Listen • Blättern durch die Karten, indem swiping Links und rechts • Echtzeit-Liste von Aktivitäten, die auf Ihre tickets in einer Mitteilung feed • Holen Sie push-Benachrichtigungen auf ticket-updates • Konfigurieren, welche Benachrichtigungen Sie erhalten und, wenn Sie • sehen Sie sich die details Ihres tickets inklusive Kommentare mit rich-text und eingebettete Bilder • auf Karten-und update-Zessionar, CCs, tags, und andere ticket-Felder • Anwenden vordefinierter Antworten, oder Makros, auf tickets mit Häufig gestellten Fragen • Vorschau änderungen am makro • Hochladen und anzeigen von Anlagen auf tickets • Nehmen Sie ein Foto und fügen Sie es zu einem ticket • Suche nach Karten • Deeplink von E-Mails in tickets • Abholen, wo Sie zuletzt aufgehört haben auf einem ticket, wie Sie gehen von Handy zu desktop (Mac) • feedback geben und Probleme melden, die direkt durch die appZendesk baut software für bessere Kundenbeziehungen. Support ist ein schön einfaches system für die überwachung, Priorisierung und Lösung von kundenspezifischen support-tickets. Mostram as palavras do Editor:
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Kommentare über Zendesk

  •  somalingam
    somalingam

    somalingam Close to perfect I do have a free text field, if i type info into that on pc and then look at it on the app there is no text. Was like that Samsung galaxy s4 and now on s7 edge aswell Flawless

  •  hutch2466
    hutch2466

    hutch2466 Crashes when opening tickets When opening some tickets the app crashes. This happens every time those tickets are opened. I've tried clearing app data and re-installing the app but it keep crashing. Not that useful if I can't rely on the app Good

  •  floridavwrentals
    floridavwrentals

    floridavwrentals Gets the job done The app works well. If I had any complaints they would be about organization options for tickets and more than 3 options for quick access. Perfect!

  •  fatimezahra
    fatimezahra

    fatimezahra Intuitive, functional, easy to use Quick to setup and customise. Managing my team and ticket queues is a piece of cake. Perfect

  •  sandeekaycee
    sandeekaycee

    sandeekaycee Should confirm post privacy I've overall been very happy with the app. My one gripe is that it's very hard in the mobile ui to see that you're about to make a private or public post -- I don't think it's nearly as clear as the web. I think that for mobile, this should be much more front and center, perhaps even as a selection made after hitting the send button. Other than that, there are a whole boatload of wishlist features, but for viewing and responding to tickets, it's been very satisfactory. Works great

  •  aqua13
    aqua13

    aqua13 Cool app It's a great app. I would like to see more of the info from the desktop version migrate to the mobile version. The sort feature leaves a little to be desired when compared to the desktop version. But over all a great app. Enjoy it!

  •  reinaldogord0923
    reinaldogord0923

    reinaldogord0923 Need to add functionality Can't enter or see user info such as phone number which makes the app useless if you need to call someone! For simply replying to messages, it works. Fabulous!

  •  sportsconference
    sportsconference

    sportsconference Help center links needed Wish I could find a way to get the help center apps linked without having to create macros. Prefer of access. Just wow

  •  stevenhead0616
    stevenhead0616

    stevenhead0616 Good mobile version This is a handy app. Only issue I have is that when I click ticket links from emails, it doesn't give me the option to open it and view from the app. (Similar to the functionality when doing this on my laptop.) Go well

  •  carlope
    carlope

    carlope 4 stars For an IT professional on the go, the app has been very helpful to ensure I not only log my time but also inform management of any issues we may have quickly and effectively

Versionsgeschichte

weitere

zusätzliche Informationen

  • Lizenz

    Kostenlos
  • Betriebssystem

    Android 2.3, 2.3.1, 2.3.2 o superior
  • Sprache

    Deutsch
  • Autor

    Zendesk
  • Größe 

    5.17MB
  • Verizon

    2.8.0.62
  • Downloads

    34
  • Datum

    2018/03/27